Policies & FAQs

For questions, quotes, changes, or concerns, email hello@testtprep.com or use our booking form. We reply within 6–10 hours of receiving your request. A request is an enquiry until we confirm the scope, availability, and quote.

Send the subject, instructions, relevant materials and deadline with your request. We confirm a quote and availability before accepting it. A single service normally requires a 50% deposit; a request needed within 48 hours may require full payment at booking. We will confirm the payment terms before you pay.

Tell us promptly if instructions change. Added work may require an agreed additional fee. Do not submit passwords in the public form; if a service requires portal access, arrange a suitable secure method with us separately.

Your accepted quote states the deliverable and delivery time. Please provide requested materials and feedback promptly. If a delay on your side affects the schedule, we will discuss a revised delivery date and any new quote before proceeding. You remain responsible for submitting your own work.

Unless otherwise agreed, written reference materials use 12 point Times New Roman, one inch margins and double spacing, with about 300 words per page. Tell us the requested length, citation style and file format before work begins. We can discuss APA, MLA, Chicago and other requirements where available. Single spacing changes the word count and may change the quote. A sample or template may need your own title page details and final checks against your institution’s instructions.

Ask for a revision within seven days of delivery. Changes aligned with the original instructions are free; new instructions or additional scope may require a quote. Include clear feedback and, if grade related, your instructor’s comments. We aim to complete an eligible revision within 48 hours after receiving the required information, subject to the agreed scope. See the full revision terms.

Eligible single assignment support uses grade bands of 50% refund for 69% or below, 30% for 70–79%, and no grade based refund at 80% or above. Request review within seven days with the final grade and instructor feedback. Tests and quizzes have a 10 day request window. Approved refunds are generally processed within seven to 10 business days. Other conditions and exclusions appear in our Refund Policy.

For each course, send a separate request with the syllabus, your target dates, and the support you need. We’ll confirm a weekly plan and list the agreed items on your invoice. Each week we review those items and prepare guiding materials that relate to what you are learning. If course platform access is needed for assignment details, dates, and resources, we’ll arrange a secure method separately; do not put credentials in the public form. Please also check your course regularly for instructor messages, revised syllabi, or newly added work. You attend class and complete and submit your own coursework.

Course payments are due on Thursdays during the agreed support period. Your invoice sets out the specific payment plan. During the first three weeks, eligible refund requests are reviewed one week at a time under the grade bands; after that, requests concern the individual week involved. See the Refund Policy for conditions.

Grades depend on your own work, your institution’s assessment and other factors. We review an eligible grade based request under the specific refund bands in our Refund Policy; those remedies are part of our service terms.

If you believe a charge or service is wrong, contact hello@testtprep.com with the order details. We will review the issue and provide a response. This does not limit your rights with your payment provider or under applicable law.

Career work may include resumes, cover letters, LinkedIn profiles, application support, writing tutoring, and business plans or grant writing. We quote each request based on scope and deadline and confirm delivery before booking. Two revisions within the original scope are included when requested within seven days of delivery; additional work may need a new quote. Hiring outcomes depend on employers and your own application. See career services.

Our tutoring, feedback, and reference materials are intended to help you learn and prepare your own work. Review supplied materials before use, cite sources where needed, and follow your institution’s rules. We do not impersonate students, sit exams, or submit assessed work for clients. Read the Honor Code.